Create a Custom Work Order Status

Create a Custom Work Order Status



Transcript:

The Work Order Status (displayed as W.O. Status) is a way to give updates on work orders to your employees and clients. For example, I can change this work order from Open to In Progress, or Completed, if I’ve finished it.

You can also create your own custom statuses. Go to the Admin tab, under Work Order Configuration, and select Custom Work Order Status. Click New Custom Work Order Status. We can put in things like Received or Billing for the Name. A Description isn’t required.

Visible to Client means the status can be seen by the client contact when he or she logs in. Otherwise, this status will remain as internal only for our employees.

Counts as Completed means the work order is finished and will be filed away into the history when this status is selected.

Automatic Filing Option means a work order can automatically be labeled as something such as Billing right after the work order is created.

An Email Code can be applied to replies to email notifications. For example, I can make the email code “received.” Whenever I send a reply from my own work email, and include “received” in the message, the system will recognize that key word and automatically change the status to Received.

The Origins tell us who created the work order. It can help organize the inbox. If we select Client Origin Type, the Received status will always be an option for client-created work orders. We can also create specific statuses for only completed Inspection Work Orders or work orders created by the Job Schedule module.


    • Related Articles

    • Work Order Priorities

      When dealing with work orders you may want to prioritize your work and your Clients may also have priorities for their requests. You can have separate priorities from a Client side of things vs the Employee/Contractor side of things. A Contact from ...
    • Custom Question Templates Overview

      Video Transcript Custom Questions can be used in many parts of the software. Inspections, work orders, and surveys just to start. In this video, we’ll briefly discuss how to set up custom questions. To start, we’ll go to the Admin tab and click ...
    • Completing Inspection Deficiencies in Work Orders

      If you have work orders being generated from your inspections, any deficiencies found will show up as items to be completed for that work order. (To learn how to set that up, check out SP Info Overview) You can find these deficiencies on the mobile ...
    • Open Work Orders in History

      Occasionally, you may have new work orders created for a location you can see and are responsible for but they will be placed into the Work Order History and not the Inbox. Why does this happen and how can this be changed? Scenario 1: The work order ...
    • Custom Reports for Mobile Surveys

      Mobile surveys, if they generate work orders, display answers in reports like Message History or Work Order reports. However, these reports don't break down question-answer relationships. For detailed analysis, consider creating a custom report using ...