Completing Inspection Deficiencies in Work Orders
If you have work orders being generated from your inspections, any deficiencies found will show up as items to be completed for that work order. (To learn how to set that up, check out SP Info Overview)
You can find these deficiencies on the mobile app by tapping on View Deficiencies at the bottom of the initial message generated by the inspection.
If you are looking at the work order on the website, you can review those deficiencies by clicking on the Completion tab of the work order (See Work Order Tabs to learn more)
Completing these deficiencies signifies that your team has addressed the problems discovered during the inspection. If these deficiencies are not addressed, then you should not complete them in the work order.
There are 3 ways you can mark deficiencies as complete.
One At A Time
If you have several deficiencies that need to be addressed separately, these can be worked on and then completed one at a time from the Completion tab of the work order from the website. There is not a way to do this from the mobile app.
- Find and highlight the work order in question
- Click on the Completion tab below the inbox
- Find the deficiency that has been corrected (note that the sign-off details will be below the service details)
- Fill in the information and report when the deficiency was corrected:
- Employee Name: Represents the employee who corrected the deficiency
- Sign-Off Notes: Anything that is noteworthy during the correction process
- Supervisor Sign-Off: The supervisor who checked the employee's work to make sure it is up to standards. (An additional inspection is not necessarily required, though it depends on your internal requirements whether you decide to perform a new inspection or not)
- Status: Switch this from Open to Completed
- Date and Time: When you switch the status to Completed it automatically fills in these fields with the current date and time. You can adjust this if needed.
- Be sure to click Save at either the top or bottom of the filtered details section of the screen
All At Once From The Completion Tab
Rather than doing them one at a time, you can complete all of the deficiencies without completing the work order from the completion tab on the web. Again, this option is not available on the mobile app.
The values for the sign-off are the same but this tool will assign these values to all services you filter to using the Filter section as seen below. Leaving these filters to the default settings will only include all the services marked as deficient.
Update The Work Order Status
The last way to update all the deficiencies on a work order is by using a work order status that files and completes things all at once (for more info on custom statuses see Create a Custom Work Order Status).
From the web:
From the mobile app:
If one of your custom work order statuses allows you to complete and file/close the work order, you will have a prompt when you chose this status.
From the web:
From the mobile app:
If you press/click Yes on this prompt, all the open items/services for the work order will be marked as completed with the timestamp of when you update the work order status.
If you press/click No on this prompt, even though it is filing/closing the work order, the incomplete services and deficiencies for the work order will remain incomplete.
Related Articles
How Work Orders Get Assigned
What is a Work Order A work order is a means of communicating needs to service providers and communicating how that work is proceeding to contacts from their clients. For a more detailed review, see Work Orders Overview. You can Create a Web Work ...Percentages in Inspections
As you complete inspections in CleanTelligent, you will notice that there are scores given per service, per area, per inspection, and per location or group of locations over a period of time. You will also see that some of your inspections have a ...Completing Saved Inspections on the Mobile App
What is a Saved Inspection? A Saved Inspection is any inspection you performed on your mobile device that was not fully uploaded to CleanTelligent servers. It could be that you didn't have an internet connection when you completed the inspection. It ...Work Order Tabs
Video Transcript When viewing a work order, you’ll notice that each one has several tabs, with sub-tabs on some. In this video, we’ll briefly go over each of the tabs you’ll see on your work order. We’ll begin with the General tab. The General tab ...Work Order Priorities
When dealing with work orders you may want to prioritize your work and your Clients may also have priorities for their requests. You can have separate priorities from a Client side of things vs the Employee/Contractor side of things. A Contact from ...